Effective service delivery is not only the process of exchanging values, the performance of other supporting activities is even more important. Among these activities are provision of information and advice, responsiveness to customer needs, handling complaints and common courtesy. It is understandable, that all these activities are easier to perform when delivery is full – serviced or at least half- serviced. When participation of customer is increased the involvement of trained personnel is limited to minimum. In this situation customer must have access to information they need, way to express complains and give recommendation if they have one in their mind.
82. Website or Blog of the Year: Recognizing excellence in web sites and blogs created and maintained by or for women. There is no eligibility period requirement for this category - it doesn't matter when the site or blog was first published.
83. Event of the Year : Recognizing events of all types staged for women since July 1, 2016.
84. Smartphone or Tablet App of the Year : Recognizing excellence in smartphone and tablet apps produced by or for women. Entries in this category require a demonstration video of the app of up to three (3) minutes in length.
85. Video of the Year : Recognizing excellence in videos produced by or for women since July 1, 2016.